Job Description
Insight Global is seeking fully remote contact center crisis specialists who can conduct life-saving support for a wide demographic. The crisis intervention specialists will be responding to crisis hotline calls according to established protocols, assess the degree of callers' risk, ensure the confidentiality of callers and any information shared, provide callers with referrals to resources, and call for emergency medical and/or police intervention if necessary.
Company Background: PRS, Inc. recognized as one of the 50 Best Nonprofits to work for in the US, is a community-based nonprofit organization that has recently merged with CrisisLink to serve individuals living with mental illness, substance use disorders, mild intellectual disabilities, autism spectrum disorders and all individuals who face life crises, achieve safety, personal wellness, recovery and community integration. PRS helps clients by connecting crisis support, building independent living skills and providing support services they need to find meaningful, satisfying lives fully integrated into their communities.
Responsibilities:
-Answering calls from different crisis hotlines
-De-escalation and screening those that call in for risk & safety.
Required Skills & Experience
-2-3+ years of experience within the crisis/behavioral health space
-Ability to work remotely with access to strong, reliable high-speed internet
-Ability to navigate high-stress situations that include topics such as suicidal ideation
-Must exhibit qualities of acceptance, empathy, and objectivity while being non-judgmental, non-directive, and responsive to the feelings of callers
-Must have access to private workspace
-Must have a PC or Mac (equipment is NOT provided)
-Crisis Intervention support or emergency dispatch experience
-Ability to engage with diverse communities
-Computer experience and proficient typing skills
-Excellent listening and verbal communication skills
Nice to Have Skills & Experience
-5+ years of experience within the crisis/behavioral health space
-Mental health/first aid certifications
-Non-clinical paraprofessionals
-Psychological first aid training (6-hour duration)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.