Job Description
Insight Global is looking for an IT Support Tech to join a client's team to assist with various computer, hardware, phone, mobile phone, asset inventory, and software issues.
Job Duties
- Determine and communicate the needs of internal business units for hardware, software, upcoming projects, etc.
- Coach staff/users through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.
- Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.
- Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.
- Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.
Required Skills & Experience
- Very driven and motivated personality/work ethic with strong communication skills.
- Experience supporting a State Agency and working directly with VITA.
- Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings, etc.
- Experience troubleshooting hardware and software hands-on or from a service desk.
- 1+ years of experience using ServiceNow.
Nice to Have Skills & Experience
- ServiceNow and/or Teams development and configuration skills.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.