Insight Global is looking for a Tier 1 Help Desk Technician to join our top chemical client. We are looking for someone who has basic helpdesk experience and is comfortable providing phone support to internal end-users using Windows Operating Systems (windows 10) and Microsoft Office (Excel, Word, Outlook, Project). They will be responsible for diagnosing and troubleshooting the supported hardware and software applications, documenting issues and resolutions for tracking and training purposes, and escalating more complex problems to second-level support. Additional responsibilities below:
1. Respond to all End User support calls, emails, and electronic requests in accordance with established policies, procedures to meet First call Resolution (FCR) and set forth SLAs
2. Responds to service requests, including password resets or system access requests
3. Image or configure PC's, perform PC imaging or reloading as needed
4. Evaluate existing systems assuring that the Virus and security updates are current, check the overall health of the system.
5. Support the client's IT security policies, processes, and procedures to comply with mandates including Sarbanes Oxley.
Ticketing/Call volume ranges from 25-45 tickets a day!
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.