Insight Global is seeking a mid-level to Sr. POS Analyst to permanently join the local on-site team in Richmond, VA supporting a National Bowling organization. This individual will have a thorough knowledge of the POS systems in a retail/multi-unit environment. The POS Systems Analyst will be instrumental in assisting all management levels to make informed business decisions and drive efficiencies. The POS Systems Analyst must be a self-starter who is highly motivated and task oriented. Strong technical knowledge with an understanding of POS systems is essential.
Responsibilities:
*Perform and manage application installation, configuration, testing, and debugging to support the organization's Point of Sale and Back Office systems
*Maintain POS information, including pricing, menus, POS navigation, and Reporting
*Support other center applications, including reservation system, credit cards, etc.
*Create training materials for field and support personnel
*Perform on-site training for field locations
*Create change control procedures and documentation
*Create test plans and carry out all system testing
*Act as the escalation point for Help Desk cases to ensure timely and accurate closure of issues
*Document system requirements and specifications
*Develop and maintain the corporate knowledgebase for POS and associated databases and systems
*Knowledge of POS systems (Pixelpoint, Aloha, Micros, etc.) is essential
*Must have 3-5 years of POS configuration experience
*Ability to travel required
*Must be able to communicate with center staff, General Managers on planning and implementing changes to the POS
*Strong written and oral communication skills (business requirements documentation, project plans, etc.)
*Proficient in Microsoft Office (Word, Excel, Access)
*Ability to work effectively with minimal supervision; able to work independently
*Bachelors Degree or appropriate combination of Education/Experience
*Knowledge of retail industry (operations, management) a strong plus
*Knowledge of PC hardware and networks
*Experience writing SQL queries
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.