Insight Global is looking for a Tier II Helpdesk Support Specialist for one of our clients in Richmond, VA. The IT Support Technician II will be responsible for answering incoming support calls and providing efficient, strong customer support. The role also involves communicating directly with clients, investigating problems on their systems, and working closely with other members of the IT department. The Support Technician II will possess strong problem diagnosis and problem-solving skills, have the ability to work effectively under pressure, willing to learn and to contribute to the team. This role also includes hands-on hardware set-up tasks as half of your time will be spent on the phones and the other half will be spent on hardware refresh/set-up/break-down.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.