A healthcare company in the Richmond, VA area is looking for a Sr. Application Analyst to join their team. This team support Centricity Perinatal Software (CPN) for the hospitals in the region. This person will be responsible for troubleshooting tickets and/emails request for CPN, some project-based work, assisting with upgrades, testing updates, and helping create guides/education materials. They will need to have an understanding of mother/baby workflows and processes. This contractor will partner closely with a subject matter expert in CPN on the team and will have the ability to escalate issues to them, as well as learn immensely about CPN. Once a month this team preforms server updates. This role will involve an all-call rotation with the other 2 team members as well. The team is looking for an induvial who has an interest in expanding their CPN experience and is passionate about how the application contributes to patient care.
experience supporting Centricity Perinatal Software (CPN) OR a background in application support for a mother/baby software
experience troubleshooting tickets, assisting with upgrades, project work, testing and creating education material around the application
Understanding or mother/baby workflows and process
Take ownership of the application and their own learning
passionate about IT support for patinate care
Ability to travel to Richmond once a month to visit cites (if not local)
*if not in Richmond, ideally within driving distance (2-3 hours) to visit hospitals
15% Travel, heavy in first month
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.