Indivior is looking for a level two help desk candidate to join their team in Richmond Virginia. This role involves assisting end-users with technical issues and troubleshooting hardware and software problems. Employees at Indivior walk up to the help desk to get in-person support with their computers therefore, customer service is huge for this opportunity. The candidate will also assist with providing virtual onboarding assistance to new Indivior hires.
* Bachelor's Degree in IT or related field know experience in a similar IT support role.
* Strong knowledge of Windows and macOS operating systems
* Exceptional customer service skills and attention to detail
* Perform routine maintenance on office equipment, including computers and printers
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.