Insight Global is looking for a Systems Application Support Specialist who is comfortable working on-site downtown to support an enterprise size client. Their work with entail supporting and troubleshooting phones, technical project issues, laptops, some networking, and mostly applications/Microsoft Office apps. This position requires a strong infrastructure background and customer service personality being that everything they work on will be supporting a direct end user and potentially an in-person user. This is a long-term contract with extensions and some other duties consist of:
- data network management
- workstation setup
- server file management
- some wireless hardware
- printer hookup (network)
- incident and service requests
- application response support
- application troubleshooting
- Microsoft Office Suite support
- strong infrastructure foundation (hardware, software and other IT)
- ability to interpret problems and provide analysis and solution
- IT documentation experience within Teams and Sharepoint
- Experience with Microsoft Office Suite
- 4 years of IT experience overall
- has supported government agencies or integrators previously
- has helped support any sort of migrations
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.