Job Description
-Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
-Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
-Collaborate with team members to define, analyze, understand and document business and technical requirements.
-Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
-Linux experience, to include deployment of ServiceNow on Linux and knowledge of Oracle Database
-Perform ServiceNow version upgrades.
-Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
-Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.
-Create technical architecture, design and user guide documentation.
Required Skills & Experience
-BS or equivalent Computer Science or IT related degree
-8+ years of relevant IT experience
-5+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment-5+ years of ServiceNow development/implementation/administrative experience including experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML)
-Linux experience, to include deployment of ServiceNow on Linux and knowledge of Oracle Database
-Full stack/back-end development experience
-ServiceNow Certified System Administrator credential
-Secret clearance to start
-Current DoD 8570 Level II (ex. CompTIA Security +) to start
Nice to Have Skills & Experience
-Active TS/SCI clearance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.