IT Security Specialist IV

Glider: BOA-NetSysEng-IV-V-3

Locations: Primary Location - VA2-100-01-01
Alternate Location- TX2-982-02-22

Details:
Position Summary
The Network Security Operations and Request Fulfillment organization is seeking an experienced Security Technical Analyst subject matter expert. This position will work with all Lines of Businesses CTO/CIO groups Engineering and other technical teams to deliver Best in Class service levels. The candidate should have experience with at least one or more of these technologies: DDI/DNS/QIP and/or ADS Load Balancing. This includes but is not limited to the build configuration full end-to-end traffic analysis and troubleshooting and deployment. Sec TAs provide level 2 - 3 support for incident restoral and leadership strategic/tactical direction related to the successful resolution of network incidents. Provides technical troubleshooting leadership on bridges and demonstrates a wide awareness of various network technologies to achieve incident resolution for local regional and global operations.

Responsibilities Include:

Advanced Technical Support for Event and Incident Management

Global troubleshooting to provide event and incident response and restoration

Maintains System access to participate in troubleshooting efforts

Review and support Break/Fix changes to and from vendor

Post incident follow up actions

Ensuring global consistency through the use of repeatable NSIM processes procedures and roles

Maintaining stability in the network as changes are introduced and executed

Follows documented Network Center standards and procedures

Develop and/or maintain necessary incident management communication

Answers incoming problem calls from customers and internal sites and engages necessary resources to resolve associated tickets.

Ability to manage client escalations and negotiate resolution

Follow and enhance existing process and procedures

Expected to quickly become familiar with existing infrastructure and be able to rapidly respond to service impacting outages.

Contribute on Network Services projects specific to Operations under the direction of the Technical Analyst Manager

Primary Skill
Data Virtualization - Composite Data Fabric
Secondary Skill

Tertiary Skill

Required Skills
Required Skills - DDI/DNS/QIP:

Experience in NOC or relevant customer service skills

Experience with ITSM Remedy

2 to 3 years work experience with DNS DHCPQIP BIND HTTP and TCP/IP

1 to 2 years work experience working with Linux

2 years of in-depth hands on troubleshooting experience within the Security Core Technologies including low level design and engineering

Knowledge of troubleshooting using Sniffers TCP Dump Splunk and Wireshark.

Functional understanding of networked applications requiring application traffic management solutions including HTTP HTTPS SSH FTP DNS NTP ANYCAST services and others

Desired Skills
Experience in Core Technologies:

Domain Name Service DNS

Dynamic Host Configuration Protocol DHCP

Network Time Protocol NTP

IP Address Management IPAM

DNS ANYCAST

F5 BIG-IP Local Traffic Manager LTM

F5 BIG-IP Global Traffic Manager GTM

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.