Job Description
Insight Global is looking for IT Trainers for a large client in Virginia who will be assisting with training the workforce during the Microsoft 365 transition. Training will consist of Microsoft 365, Hardware, Data Analysis, Software basics, as well as new technologies rolled out by internal IT, so employees will not only know the products that are available to them, but how to utilize them. The ideal candidate will have a background in instructional design/training as well as basic IT experience. This role is hybrid and candidates must be willing to come onsite in Richmond or other district offices on an as-needed basis.
Additional Job Duties Include:
- Determine skill gaps and training needs in staff and communicate these gaps to the Lead Trainer /training team to best develop learning strategies, content, and delivery that best fits the needs of the users
- Create and curate training materials
- Deliver trainings and offer follow-up support for ongoing learning
- Coach staff through troubleshooting computer hardware and software issues
- Respond to IT Service Portal Tickets for training related requests
- Travel once a month to provide on-site training, if necessary
- Provide office hours for impromptu training requests
Required Skills & Experience
- Bachelor's degree in Education, Management Information Systems, Communications, Business or related experience
- 3+ Years of related professional experience in adult learning and instructional design
- Experience leading/building training materials such as videos, presentations or job aids
- Experience troubleshooting hardware and software -- hands-on or from a help desk
Nice to Have Skills & Experience
- Microsoft Office Specialist Certification, Certified Analytics Professional (CAP) Certification, Certified Data Management Professional (CDMP), ED Tech Certification
- Public health experience (ex. Contact tracing, epidemiology, etc.)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.