Clinical Customer Service Representative

Post Date

Jan 06, 2023

Location

Richmond,
Virginia

ZIP/Postal Code

23219
US
Jul 25, 2025 Insight Global

Job Type

Contract,Perm Possible

Category

Customer Service

Req #

RIC-594066

Pay Rate

$16 - $24 (hourly estimate)

Job Description

Schedule out-patient appointments and ensure accurate patient demographic and insurance data entry. Give appointment information and provide general information within specified departmental guidelines. Answer incoming calls courteously and respectfully, introducing self and providing a welcome greeting. Update and maintain information in department data applications. Establish and maintain good customer relations with the public, potential clients, caregivers and fellow employees.. This will include, but is not limited to, patient information, physician information, clinic and medical center information, paging and beeper information, and other related services.

Required Skills & Experience

- Call Center experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.