REMOTE Helpdesk

Post Date

Jan 04, 2023

Location

Lynchburg,
Virginia

ZIP/Postal Code

24515
US
Aug 08, 2025 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

RIC-593442

Pay Rate

$15 - $23 (hourly estimate)

Job Description

Insight Global is looking for an entry level helpdesk candidate looking to start a career with one of our clients in Lynchburg, VA. You will be joining a team of 10 members that share the responsibilities of supporting end users over the phone through great customer service and troubleshooting day to day issues. Issues may include password rest, email or account questions, network connection issues, or access previsioning.

Required Skills & Experience

3+ Years of helpdesk experience

Excellent communication

Previous Customer service experience

Windows OS troubleshooting Experience

Okay working in call center environment

Nice to Have Skills & Experience

ticking system knowledge - ServiceNow

LogMeIn rescue or remote access tool

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.