Job Description
The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub!
What you’ll do:
• Delivers classroom training both onsite and in the regional classroom; providing training needs assessment, course development and instruction for the installation and ongoing use of Lightspeed products.
Provides training on a range of Lightspeed software products, tools, support and practical set ups found at typical client sites.
• Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.
• Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.
• Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.
• Participates in reviews and walkthroughs of publications and software design documents to analyze training needs, producing a needs analysis document for new and major-update training assignments.
• Performs other related duties as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2+ years software training experience
• Experience with executing customer-facing implementation or product delivery projects
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Excellent interpersonal/communication and presentation skills
• Ability to travel 50% - 75% of the time - one week training on site/one week training remotely
Preferred Qualifications:
• Dealership experience preferred – Marine, RV or Powersports
• Bachelor’s degree or equivalent experience preferred
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)
• Ability to consult and collaborate cross-functionally with other departments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.