Job Description
We're looking for an experienced fraud analyst to support the overall fraud strategy and operations, working alongside and supporting the Fraud lead as a critical member of the fraud team. As a core member of the team, you will have a unique opportunity to learn and apply your previous experience, design and innovate fraud systems, while conducting data analysis and being actively engaged cross-functionally. You will help lead efforts to build a best-in-class
program that directly supports a seamless and frictionless client experience while reducing fraud risk exposure and protecting against fraud loss.
Responsibilities:
● Analyze fraud alerts and cases to identify and prevent fraudulent activity.
● Assist customers by preparing and responding to inquiries related to fraud investigations and supporting the resolution of fraud incidents.
● Document investigation processes and outcomes to maintain audit-ready records
● Maintain department productivity goals and quality standards.
● Collaborate with the Fraud team to support and refine our operations, working cross-functionally with Client Services, Financial Operations, Compliance, and Transaction Monitoring teams.
● Maintain regular communication with team members to ensure maximum efficiency in recovery efforts and support ongoing strategy management.
● Deep dive into individual fraud event vectors to perform root cause analyses.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
● 2+ years of experience in fraud risk and/or payments operations in banking and/or financial services
● Experience using systems such as Excel, Google Workspace, Looker and Slack
● Excellent written and verbal communication skills
● Ability to work independently, capable of taking ownership and acting as the primary contact for fraud-related issues when needed
● Familiarity with compliance and payment regulations, including Reg E, NACHA, AML/BSA, KYC/CIP, OFAC, FinCEN, and related frameworks.
● Ability to work Monday-Friday, 12 pm-8 pm ET / 10 am-6 pm MT
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.