NAS Frontline System Administrator

Insight Global is currently looking for a NetApp Administrator to join a large financial client of ours in Salt Lake City, UT. This position will be onsite working on-site in Downtown SLC. In this role you will be joining a new frontline resolution team designed for supporting the NetApp storage infrastructure. You will be responsible for managing tickets in relation to a current NetApp 7 Mode migration to cDOT, monitoring the system for alerts, and some resolutions from support calls. As a frontline resolution specialist, you will work the tickets to completion when appropriate and escalate to tier 3 when needed as well. Any ITIL certifications are a big plus, along with problem management and configuration management experience. Pay ranges from $26-$36/hr, and is dependent upon experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2-5+ years of experience in system administration supporting Linux or Windows machines
Troubleshooting performance issues, network issues, file handles, file locking, TCP vs UDP
Basic storage knowledge: mounting, differences between local and remote drives, users/groups/permissions, determining a bad HBA vs a bad cable, LVM
Experience working off a ticketing system to provide support to systems or storage platforms
Experience documenting processes for escalations and repeat errors / alerts
Experience in an enterprise environment

Any ITIL certifications are a big plus
Experience with Problem Management and Configuration Management
Experience working with multi-national teams (coordinating between time zones)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.