Insight Global is seeking a Service Desk Analyst to support a global software company. This position would be five days on-site in Lehi, UT. he Service Desk Analyst will be joining a team providing first class technical user support to ensure calls to the Service Desk, either by email, telephone, self-service or walk-in are logged, tracked and managed as required through to closure. The Service Desk Analyst will also provide desk side support including resolving hardware and software faults, conducting laptop and desktop builds across offices.
Responsibilities:
Provide 1st and 2nd line support for all employees, business systems, applications, and services in all geographical locations
Escalate calls to internal and external support providers where necessary
Interact with internal clients on all levels to help resolve IT related issues and provide answers in a timely manner
Cooperate with the global CIS team on project implementations and process enhancements
Logging all service actions and incidents into a ticketing system
Maintaining proficiency in the use of all available problem resolution tools
Responding to calls within specified time frames
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.