· Each day, the Tier 2 IT Technician will efficiently manage and prioritize incoming tickets related to hardware and software issues through the ServiceNow platform.
· Perform in-depth troubleshooting to diagnose and resolve technical problems such as password resets, iPhone and laptop resets
· Conduct regular maintenance and updates on hardware and software systems to ensure optimal performance and security.
Participate in daily stand-up meetings with the team to discuss ongoing issues and coordinate efforts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
· 1-2 years of experience providing tier 2 technical support
· Experience troubleshooting hardware and software
· Experience with Microsoft applications
· Clear and effective communication with both technical and non-technical users.
· Understanding of network protocols, configurations, and troubleshooting.
ServiceNow ticketing system experience
Enterprise Level Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.