REMOTE Veterans and Military Benefits Specialist

Day to day Tasks will include:

o Receiving 30-100 incoming calls relating to military-related benefit programs for the university

o Working in the salesforce platform for documentation, and with the PureCloud phone system

o Reviewing and resolving inquiries from both perspective and active students some of which are active-duty members, along with their enrollment counselors and program mentors.

o Coordinating and acting as a liaison between the Department of Veterans Affairs and other military entities and the student. Daily tasks will also include researching and resolving problems with claims, billings, non-payment, etc.

o Completing attendance certifications and invoices monthly and will need to coordinate with various military entities to research and resolve student questions and problems. T

o Maintaining and updating records and files and ensures payments are processed and sent to students or to the University.

o Checking eligibility status of student and updates records to reflect correct current entitlement.

o Attending and participating in departmental meetings

o Obtaining and conveys information as required for compliance.

o Adjusting courses and funding for active-duty students

Must Haves:

* 2+ years of experience in financial aid or similar Benefits or customer service field/environment

* Experience on with PureCloud phone system or a comparable alternative

* Must have experience with a role that requires typing and working with multiple software platforms at once

* Access to stable Wi-Fi and a working area at home

Plusses:

* Knowledge and/or experience working with VA benefit programs.

* Experience with Banner or other information management system

Plusses:

* Knowledge and/or experience working with VA benefit programs.

* Experience with Banner or other information management system

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.