Client Service Representatives

Responsibilities:

* Taking inbound calls

* Troubleshooting Client issues

* Accurate documentation of how issues were resolved

* Proper escalation of complex tickets

* Operates a personal computer, mainframe, software packages and front-end programs related to AdvancedMD software.



D2D:

One of Insight Global Clients is looking for a few Customer Service Representatives to come join their team in the in the Salt Lake City Metro area. This individual will be expected to take in 15-18 inbound calls from healthcare front office personnel to support and troubleshoot medical billing and claims applications. They additionally be responsible for working off a ticketing system to queue calls, training the software workflows, troubleshooting browser and application issues. This individual will be provided in-depth paid training at the beginning of their employment to understand the in's and out's of the EMR software. The ideal candidate is someone with a bubbly personality who Is hardworking and is looking for a great entry level job to advance their career.

* 1 Year of Customer Service experience.

o Or 1 year of Technical Experience or Medical Experience

* Excellent communication skills -- both verbal & written

* Attention to detail and multitasking skills due to the nature of the call center

* Experience within technical/customer support

* Experience troubleshooting browser or application issues

Pluses:

* Medical billing experience

* "IT" experience in the form of helpdesk

* Previous call center experience

* Previous ticketing system experience (team uses NetSuite)

* Relevant certifications: CompTIA, A+, etc

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.