IT Support Specialist I

Our client is looking for a Level I IT Support Specialist to provide both onsite and remote end-user support. This is a role supporting a growing environment following an acquisition. Candidate will be responsible for troubleshooting basic hardware, software, account access, and connectivity issues while serving as the first point of contact for users.
This is a true "bread-and-butter" IT Support role with a heavy emphasis on customer service and communication.

Level 1 IT support ~2,000 end users across multiple locations and remote users.
60% remote ticket support, 40% hands-on desktop support.
Physical set ups/workstation set ups/printers
Handles 20-30 tickets per day per technician.


Core Responsibilities
Troubleshoot O365, Active Directory, MFA, Outlook, VPN, login/access, and password reset issues.
Resolve printer, scanner, monitor, and workstation issues.
Set up desks, workstations, hardware, and cabling.
Support onboarding and new user setup.

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-2-5 years experience as an IT Support, Desktop, End User Support specialist, etc,
-Active Directory experience
-Strong customer service and communication skills
-Experience with resolving printer, scanner, monitor, and workstation issues

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.