Job Description
Insight Global is seeking a Controls Service Technician IV (Senior Lead Controls Technician) for a top building automation and HVAC solutions client. This candidate will serve as a senior technical leader responsible for advanced diagnostics, system optimization, BAS integrations, and complex network troubleshooting. The ideal candidate will bring deep controls expertise, strong leadership capabilities, and the ability to work directly with customers, IT teams, and field technicians to resolve critical system issues while driving operational excellence across complex building automation environments.
Plusses:
Experience with multiple major BAS platforms and open-protocol systems
Advanced Niagara experience
Building automation, controls programming, or networking certifications
Experience leading projects or serving as a senior technical resource
Familiarity with cybersecurity concepts within BAS environments
Day-to-Day:
Lead advanced troubleshooting and repair of complex building automation systems
Diagnose and resolve programming, communication, and integration issues
Optimize control sequences, graphics, databases, and workstation configurations
Execute firmware, software, and system upgrades
Troubleshoot advanced network architecture and BAS communication problems
Coordinate directly with customer IT teams regarding networking and connectivity
Lead integrations with third-party equipment and enterprise platforms
Serve as the technical lead on complex service calls and small projects
Act as an escalation resource for high-level technical issues
Interface directly with facility managers, engineers, and building owners
Conduct inspections, testing, and performance verification activities
Provide customer training and technical guidance
Mentor technicians and provide hands-on technical training
Promote safety, quality standards, and continuous improvement
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
8-12 years of building automation or controls service experience
Advanced BAS troubleshooting, programming modification, integration, and diagnostics experience
Strong IP networking and BAS communications background
Experience coordinating with customer IT departments
HVAC mechanical systems and control strategy expertise
Proven leadership experience supporting technicians in the field
Strong customer-facing communication skills
Ability to independently manage complex service situations
Valid driver's license with acceptable driving record
Ability to pass background and pre-employment screening
Nice to Have Skills & Experience
Experience with multiple major BAS platforms and open-protocol systems
Advanced Niagara experience
Building automation, controls programming, or networking certifications
Experience leading projects or serving as a senior technical resource
Familiarity with cybersecurity concepts within BAS environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.