Windows 11 Deployment Technician

Job Description

Insight Global is seeking a Windows 11 Deployment Technician to support an enterprise-wide migration of approximately 800 desktop and laptop devices. This individual will be responsible for imaging, deploying, troubleshooting, and upgrading Windows workstations while providing hands-on support to end users throughout the migration process.


The ideal candidate is comfortable working in a healthcare and behavioral health environment and understands the importance of professionalism, confidentiality, and providing excellent customer service to staff who support patient care.


Responsibilities

· Perform Windows 10 to Windows 11 upgrades across desktop and laptop environments.

· Image, configure, and deploy devices according to organizational standards.

· Migrate user profiles, OneDrive data, and settings while ensuring successful post-deployment functionality.

· Install, configure, and validate required applications, printers, security software, and device configurations.

· Troubleshoot hardware, software, driver, printer, and peripheral issues during deployment.

· Verify hardware compatibility and resolve upgrade-related issues.

· Document deployment activities and maintain accurate project tracking records.

· Coordinate deployment schedules with IT staff and end users while adhering to organizational security and compliance requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must Haves

· Hands-on experience performing enterprise Windows 10 to Windows 11 migrations.

· Strong knowledge of Windows desktop support, workstation imaging, operating system deployment, and Microsoft 365.

· Experience supporting user profile migrations, including OneDrive backups and data transfers.

· Experience troubleshooting printers, hardware, peripherals, and software issues.

· Ability to work independently in a fast-paced deployment environment while providing excellent customer support.

Nice-to-Have

· Experience supporting Windows 10 Enterprise LTSC environments.

· Experience with endpoint management and deployment tools such as ManageEngine Endpoint Central, Microsoft Intune, Microsoft Configuration Manager (SCCM), or similar solutions.

· Endpoint Central experience is highly preferred.

· Formal technical training or related education is a plus; equivalent work experience will be considered.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.