Job Description
The System Programmer Analyst will be a part of the enterprise support team and will support over 36,000 end-users. This person will serve as a high-level desktop support expert and will be responsible for a wide range of duties that involve, but are not limited to: Rollout and upgrades to a variety of applications, laptop/desktop network connectivity issues, application network connectivity or any issues with applications on a large scale. Other responsibilities will include creating how-to guides for end-users and other team members to follow for reoccurring issues. This position will sit primarily remote and will only need to go on-site as needed for major application issues or hardware testing.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Imprivata ground control experience
- Omnissa UEM experience
- Scripting experience
- Strong desktop background
- Experience with enterprise-level deployments
- Advanced troubleshooting skills including the ability to review and interpret logs, understanding of device drivers and end-user hardware
Nice to Have Skills & Experience
- Service Now experience
- Epic Rover knowledge
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.