Job Description
Day-to-Day:
• Perform inspection and root cause analysis on returned medical devices
• Troubleshoot electromechanical systems, including circuit boards and wiring
• Test functionality, disassemble devices, and analyze product failures
• Document findings and maintain compliance with FDA and ISO standards
• Support complaint investigations and RMA processes
• Partner closely with Quality, Production, and R&D teams
• Assist with NCR creation, tracking, and trending analysis
• Perform in-process inspections and support product release activities
• Maintain clean and compliant inspection workspace and documentation
• Contribute to continuous improvement and product quality initiatives
Job Description:
Insight Global is seeking a Quality Engineering Technician for a leading medical device client. This individual will play a key role in supporting complaint return investigations and driving product quality improvements for both current and future devices. The ideal candidate will bring hands-on experience with electromechanical systems, including circuit board troubleshooting and low-voltage electronics, in a regulated environment. This person will work cross-functionally with quality, production, and R&D teams to identify root causes, ensure compliance with FDA and ISO 13485 standards, and support continuous improvement initiatives. This is a highly visible, onsite role offering strong exposure to both product quality operations and innovation efforts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2+ years of experience as a Quality Technician or Engineering Technician in a medical device environment
• Experience with electronic troubleshooting - circuit boards, wiring, low voltage (18W systems)
• Strong understanding of FDA regulations and ISO 13485 compliance / cGMP
• Experience supporting complaint investigations / RMA (Returned Material Authorization) processes
• Ability to read wiring diagrams, drawings, and technical documentation
• Experience using multimeters and precision measurement tools (calipers, micrometers, pin gauges)
•Strong documentation, inspection, and reporting skills
Nice to Have Skills & Experience
• Experience with CAPA / NCR processes
• Background supporting product refurbishment or production environments
• Exposure to R&D collaboration or new product support
• Familiarity with quality tracking systems (IE Salesforce CRM)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.