Job Description
The Medical Receptionist serves as the first point of contact for patients and is responsible for creating a welcoming, professional front office experience. This role manages a high-volume phone line, schedules and confirms appointments, and supports patient check-in and check-out processes to ensure smooth daily operations. The receptionist prepares patient charts ahead of visits, verifies and updates patient information, and answers general procedural questions while maintaining accuracy and confidentiality.
This individual will work closely with clinical staff to ensure efficient patient flow, assist with rescheduling and follow-ups, and provide clear communication to patients regarding appointments and expectations. Additional responsibilities include performing general administrative tasks such as data entry, document management, and maintaining organized records. The ideal candidate has strong customer service and communication skills, demonstrates critical thinking in a fast-paced environment, and is highly organized with a proactive, patient-focused mindset.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-2–3 years of office administration/reception experience
-Prior experience in a medical office environment
-Strong technical proficiency
-Intermediate to advanced Excel skills
-Professional, clear communicator with strong organizational skills
-Highly organized, presentable, and eager to learn
-Comfortable working in an all cash-pay environment
Nice to Have Skills & Experience
-MA cert or nursing assistant
-LPN or LVN or RN
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.