Job Description
Position Overview
Reporting to a Service Manager, this position provides troubleshooting, diagnostics and service activities on existing building automation systems under T&M service requests, planned service agreements, or small service projects.
Independently performs troubleshooting, diagnostics and repairs on building automation systems. May review and modify job specific programming for various systems; installs, reviews, modifies project databases, workstation builds and graphics.
• Troubleshoots and resolves routine inconsistencies in the functions or sequence of operations; resolves minor systems issues. May update and configure PC workstations, user interfaces, data servers, IP Networking devices, routers, switches, mass storage devices and hubs. Diagnoses, and resolves routine network issues.
• May independently coordinate network drops, IP address setup and deployment of monitoring tools with customer's IT Department personnel; works with equipment vendors to coordinate communication protocols, encryption, and database requirements for integration to resolve customer system technical issues.
• Independently able to work with building owners and managers to demonstrate system operation and verify consistency; assures customer acceptance; trains customers on system operations. Completes and submits routine service work orders and written reports to provide service documentation to customers.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Associates degree or equivalent desired.
• 3 + years’ experience as a building automation system controls technician.
• Background in IT networks, building controls, or building mechanical systems.
• Experience with Siemens, Distech, Honeywell, Johnson Controls or Tridium Niagara controls products is considered a plus with Tridium Niagara certification a strong plus.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.