Job Description
An employer is looking for a Senior Manager to oversee Restaurant concept design and innovation. You will primarily be tasked with supporting the evolution of a global restaurant chain with global restaurant formats by partnering closely with global design leaders to advance next-generation asset strategies, format innovation, and operational modernization. This role plays a critical part in shaping future-ready environments that enable all-channel growth, improve unit economics, and enhance both guest and team member experiences across diverse worldwide markets. The position operates at the intersection of Design, Development, Operations, and Technology-helping translate brand vision and growth strategy into scalable, testable, and globally adaptable solutions. The key focus for this role is understanding consumer insights and trends to leverage in the physical asset design and strategy.
Key Responsibilities:
Global Asset Strategy & Format Evolution
• Partner with Global Design Leadership to advance next-generation asset formats, including Fast Casual Delco, Modern Dine In, Express, and emerging hybrid models.
• Contribute to the long-term global asset strategy, balancing brand expression, capital efficiency, and operational performance.
• Own the evolution of flexible, modular design standards that accommodate diverse market needs.
• Drive strategic evolution of footprint optimization, all channel assets, on and off-premise acceleration, and digital-first format opportunities.
Global Test-and-Learn Initiatives
• Manage pilots and structured test programs across international markets in partnership with franchisees and regional teams.
• Develop performance measurement frameworks to assess operational impact, guest experience, and ROI.
• Capture learnings and support readiness for global scaling and playbook development.
• Ensure innovation initiatives align with global brand standards while allowing regional flexibility
Technology Integration Within Physical Assets
• Partner with Global Digital and IT teams to integrate emerging technologies into restaurant environments (e.g., digital ordering, drive-thru enhancements, kitchen display systems, automation opportunities).
• Support initiatives that enhance omnichannel experiences across carryout, delivery, and sit and stay occasions.
• Evaluate infrastructure requirements to future-proof assets for evolving technology platforms.
Operational & Workflow Innovation
• Collaborate with Global Operations and regional teams to improve kitchen workflow, speed of service, and labor efficiency.
• Identify cost-to-build and cost-to-operate improvement opportunities across markets
Cross-Functional & Franchise Partnership
• Develop business cases and executive-ready materials to support innovation recommendations.
• Manage external vendors, consultants, and prototype partners as needed.
• Foster alignment across a highly matrixed, global organization.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
12+ years of experience in restaurant innovation, asset development, operations, design strategy, or related field.
Strong background in architecture for physical asset/ store design
Experience supporting multi-unit or international format development initiatives
Global brand and multi-country based company experience
Exposure to digital and technology-enabled solutions within retail or restaurant environments
Bachelor's degree in Business, Engineering, Design, Architecture, Operations, or related discipline
Nice to Have Skills & Experience
MBA or advanced degree is a plus
Experience supporting a franchise business model
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.