Hyperconverged Infrastructure Analyst

Insight Global is looking for a HCI Platform Analyst that is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid platforms. This role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking.
The ideal candidate is a hands-on operator with foundational HCI knowledge who can execute standard procedures, support infrastructure stacks end-to-end, and maintain stable, secure, and performant environments under established engineering standards.
Day to Day Responsibilities:
• Support day-to-day operations of hyperconverged infrastructure (HCI) stacks, including compute nodes, storage nodes, and integrated networking components.
• Assist with building, deploying, and expanding HCI clusters under guidance of senior engineers.
• Install, configure, and support hypervisor platforms (VMware ESXi/vCenter preferred) across HCI environments.
• Perform routine system administration tasks including patching, upgrades, monitoring, and lifecycle maintenance of HCI systems.
• Execute code currency and patching activities, ensuring environments remain compliant with vendor and security standards.
• Support provisioning and management of virtual machines, storage resources, and cluster configurations.
• Assist with management of Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks.
• Support and troubleshoot infrastructure components including compute, storage, and network layers.
• Monitor infrastructure performance (CPU, memory, storage, latency) and escalate issues when thresholds are exceeded.
• Assist with OS installations, system builds, and server provisioning activities.
• Support license management tracking and validation for infrastructure platforms and software.
• Execute standard migration activities (VM migrations, storage moves, cluster workload balancing) following runbooks.
• Coordinate with vendors for support cases, troubleshooting, and hardware/software issue resolution.
• Provide support for observability and monitoring platforms, ensuring accurate alerting and visibility into system health.
• Perform remote hands activities, including coordination with data center teams for hardware tasks and troubleshooting.
• Support infrastructure services including DNS, VLANs, VIPs, and load balancing integrations required by application workloads.
• Follow operational runbooks for incident response, change implementation, and maintenance activities.
• Troubleshoot L2-level infrastructure issues and escalate complex problems with clear diagnostics.
• Maintain system documentation, runbooks, and inventory records.
• Participate in 24×7 on-call rotation, providing after-hours support for infrastructure incidents.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of experience in infrastructure operations, system administration, or data center support roles.
• Basic understanding of server hardware, compute nodes, and storage integration within HCI environments.
• Hands-on experience with virtualization platforms (VMware preferred)
• Familiarity with Layer 2 networking concepts, including VLANs and basic switching.
• Exposure to infrastructure services such as DNS, VIPs, and load balancing

• Exposure to hyperconverged infrastructure platforms (Nutanix, VMware vSAN, or similar).
• Experience with server provisioning, OS installation, and lifecycle management.
• Familiarity with VLANs, DNS, and basic networking concepts.
• Exposure to monitoring, observability, or infrastructure tools.
• Understanding of automation or scripting experience.
• Familiarity with ITIL processes (incident, change, problem management).
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.