Job Description
Insight Global is looking for a Remote Operations Specialist in Houston, Tx. The Remote Operations Specialist is responsible for providing 24/7 monitoring, support, and maintenance of power generation and fueling operations through various systems and platforms. This role requires strong technical aptitude to identify, troubleshoot, and resolve system and network issues in real time, while following established protocols to respond to alerts, document incidents, and ensure operational continuity. The specialist performs routine system checks, supports compliance with regulatory and security standards, and escalates complex issues as needed. They collaborate cross-functionally, contribute to reporting and process improvements, and participate in shift handovers to maintain seamless operations. Success in this role requires strong communication skills, attention to detail, the ability to remain alert during rotating shifts (including nights, weekends, and holidays), and readiness to respond effectively in emergency situations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of experience as remote operation specialist
Heavy experience in command center /NOC (Network operations Center)
Experience with Cisco and Fortinet devices
Nice to Have Skills & Experience
Experience with coding, snowflake and AI
Power BI reporting for executive reporting
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.