Job Description
A client in Fort Worth, TX is looking for a Senior Collections Representative for the Collections team. Some of the responsibilities include:
Make outbound and take inbound calls from Mercedes- Benz Financial Services (MBFS) customers for the purposes of:
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
Collaborate with internal and external groups to resolve escalated customer issues and or complaints when needed.
Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
Manage a queue of assigned accounts
When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
Offer feedback and recommendations on any process improvements or training material
Maintain corporate standards and compliance requirements.
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Required Skills & Experience
Automotive Experience
100% ability to work 40 hours a week Onsite
Attention to detail
Strong analytical experience
Computer Skills
Nice to Have Skills & Experience
Citations Experience
Auto Finance Experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.