Job Description
Insight Global is looking for a Jr. 3rd Level Support (3LS) Engineer to work onsite at one of their premier customers in North Houston (Spring, Texas). This person will be utilizing their PC hardware and software knowledge to troubleshoot/debug complex cases that are presented from top customers. They will replicate enterprise customer issues in a lab environment and then debug/root cause the issue (hardware, OS issue, supporting software, etc.) and work with the appropriate internal team on issue resolution. Once a solution has been identified, they will test to make sure the proposed solution is correct before submitting to the Account team/customer. This person must be skilled with PC hardware and be able to tear down a device to the sub-assembly level. They must also be skilled with software related items such as Windows OS troubleshooting, driver updates, imaging, network connectivity, security, etc. On occasion, this engineer will be asked to join customer calls to discuss the issue and provide updates on where the issue resolution stands.
This role will be working in a lab environment with a a typical work schedule is Monday-Friday, 8:00am-5:00pm CST, excluding holidays.
Compensation Range: $22.00 - 25.00/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Degree in a computer related study
1 - 5 years of experience with troubleshooting PC devices (laptop and/or desktops) for hardware and software/OS issues
Strong knowledge around laptop hardware/components (ability to debug and isolate failures)
Strong knowledge around Windows OS 11 and other software applications (ability to debug and isolate failures)
Strong effective communication (verbal and written)
Passion to learn and improve skillset through training and hands-on exposure.
Nice to Have Skills & Experience
JIRA
Advanced Windows debug tools such as Windbg, Windows Performance Tool kit (Recorder and Analyzer), Microsoft Console Debugger (CDB), Microsoft NT Symbolic Debugger (NTSD), etc.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.