End-User Support Technician

· Strong focus on day-to-day support operations, primarily managing and resolving service tickets
· Responsible for break/fix issues (e.g., troubleshooting hardware and software problems, resolving printer outages, coordinating hardware replacements, and handling a variety of ad hoc technical issues)
· Involvement in project-based work, providing opportunities for learning and professional growth
· Overall workload consists of approximately 75% break/fix support and 25% project-based work

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 2+ years of experience in end-user support
• Hands-on experience in a technical support environment utilizing a ticketing system
• Experience working within a Microsoft environment
• Strong communication skills (both written and verbal)
• High-energy and motivated, with a positive attitude
• Eager to learn and grow quickly within the role
• Self-starter mentality with a strong desire to take on new challenges

· Experience with Active Directory or Microsoft 365 Exchange Server in an on-premises environment, specifically managing user accounts
· Prior AWS experience
· CompTIA certification / A+ certification
· Mandarin language proficiency

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.