Job Description
Our client in Plano, TX is looking for an Internal Sales Supervisor.
The Internal Sales Supervisor (ISS) is a pivotal leadership role responsible for driving performance, accountability, and operational excellence within the internal sales function. Leading a team of Internal Sales Executives, the ISS translates commercial strategy into daily execution—ensuring high-quality lead conversion, disciplined pipeline management, and exceptional customer engagement. Acting as both a coach and escalation point, this role plays a direct part in revenue growth, customer retention, and the seamless alignment between sales, marketing, and technical teams
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
How you will make an impact:
• Build a high-performing internal sales team by coaching, developing, and holding ISEs accountable to KPIs that drive consistent lead conversion and pipeline growth.
• Strengthen revenue performance by ensuring disciplined lead qualification, accurate forecasting, and proactive pipeline management across the team.
• Improve operational excellence by driving CRM accuracy, enforcing SOP adherence, and identifying process improvements that increase efficiency and visibility.
• Elevate the customer experience by acting as the escalation point for complex queries and ensuring timely, professional follow-up that builds trust and retention.
• Align daily execution with commercial strategy by translating national sales objectives into clear team priorities, measurable goals, and focused activity.
• Provide actionable insights to senior leadership by analyzing performance data, market trends, and customer feedback to refine sales strategy and improve conversion quality.
What we are looking for:
• A proven leader who can motivate, coach, and develop an inside sales team within a structured, KPI-driven B2B environment.
• Commercially minded professional with strong experience in lead qualification, pipeline management, and sales process execution.
• Highly organized operator who can balance leadership responsibilities with hands-on sales involvement when required.
• Data-driven decision maker comfortable with CRM systems, reporting, forecasting, and performance analysis.
• Strong communicator and collaborator who can align internal sales with Area Sales Managers, Marketing, and Technical Services to drive seamless execution.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.