L2 Support Engineer

We are seeking an experienced L2 Support Engineer to support production systems and resolve production incidents for our Java/Spring-based applications. The ideal candidate has strong Spring (Java) skills, working knowledge of Kubernetes and core DevOps practices, and basic familiarity with Angular. This role is part of the L2 run operations team and will work closely with the DevOps team to ensure system availability, incident resolution, deployments, monitoring, and ongoing operational improvements.

Key Responsibilities:
· Provide L2/ L3 production support for Spring-based Java applications, including incident investigation, root cause analysis, and timely resolution.
· Participate in on-call rotations and respond to production incidents within defined SLAs.
· Diagnose and troubleshoot application, infrastructure, and deployment issues across the stack.
· Work with the DevOps team to manage CI/CD pipelines, automated deployments, and release activities.
· Operate and troubleshoot Kubernetes clusters (deployments, pods, services, ingress, config maps, secrets).
· Support container lifecycle management (Docker) and assist with container image builds and registries.
· Monitor system health and performance using logging and monitoring tools; tune and optimize where needed.
· Collaborate with development teams to reproduce and fix production bugs; provide guidance on reliability and operability best practices.
· Perform root cause analysis (RCA) and drive corrective/preventive actions.
· Maintain runbooks and standard operating procedures for incident response.
· Assist with automation and configuration management tasks.
· Provide basic front-end troubleshooting and context for Angular-based components when required to support incidents.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· 5+ years of experience in Production Support (L2 or L3) for Spring based and Java applications (Java 21)
· Excellent experience in production incident handling and root cause analysis
· Strong experience with Kubernetes for deployment, scaling and troubleshooting
· Experience with monitoring and logging tools (Prometheus, Grafana, ELK/EFK, Splunk or similar)
· Practical DevOps experience: CI/CD tools (Bamboo/GitLab CI/ArgoCD), Docker
· Experience with Angular
Ability to work on call rotation as required

· Experience with service meshes (Istio, Linkerd) and advanced Kubernetes networking.
· Prior experience in an L3 run/support role or SRE background

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.