Job Description
The Field Engineer will provide on‑site, remote, and deskside technical support across a wide range of hardware and software environments. This role is ideal for someone who thrives in the field, enjoys solving complex technical issues,.
Deliver deskside, remote, and field support for end users, resolving incidents efficiently and professionally.
Hardware Troubleshooting — Diagnose and repair issues with printers, cameras, mobile devices, laptops, desktops, and other peripherals.
Windows Support — Install, configure, and troubleshoot Windows operating systems, user profiles, domain connectivity, and system performance issues.
Cisco Networking — Support Cisco‑based network environments, including switches, routers, and basic network connectivity troubleshooting.
Field Operations — Travel to customer or internal sites to perform installations, repairs, upgrades, and preventive maintenance.
Documentation — Maintain accurate records of work performed, parts used, and issues resolved.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of experience with both remote/deskside/field technical support
Strong experience troubleshooting on hardware including: printers, cameras, mobile phones, computers, laptops, etc...
Strong experience troubleshooting in Windows and Cisco enviornments
Comfortable working around heavy machinery and working on technology in these types of machines (forklifts, cranes, etc...)
Nice to Have Skills & Experience
Formal education in Computer Science
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.