Credit Services Associate

HD Supply is seeking entry-level Credit Inbound Associates to join its Credit Inbound team in New Braunfels, TX. This team serves as the front line for all customer credit inquiries and acts as the primary entry point into HD Supply’s broader credit organization. Most employees across credit, collections, and account services, including the senior manager, begin their careers on this team and are promoted internally.

Key Responsibilities:
• Handle a high volume of inbound calls (approximately 60 calls per day) from customers, internal departments, and sales teams
• Serve as the first point of contact for credit-related inquiries
• Provide account information including balances, invoice copies, statements, and basic account status
• Collect payment on every call when applicable (“collect on every call” model)
• Route calls to collections or other departments when requests fall outside scope
• Support internal Customer Care and Sales teams with credit holds, account status, and order-related questions
• Maintain a “short and sweet” call approach focused on quick resolution and high efficiency

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Prior customer service experience (50-70 calls/day)
• Strong communication skills
• Ability to collect payment professionally and confidently
• Reliable and able to work fully onsite
• Able to pass background and drug screening prior to start
• Available to start on 5/11

Call center, credit, collections, or account support experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.