Splunk Engineer

Job Description:
Insight Global is seeking a Splunk Engineer to support operational monitoring, log analysis, and observability for complex, high‑availability systems within a financial services environment. This individual will play a critical role in analyzing large volumes of log data across ATM software, middleware, and backend systems to improve system stability, performance, and reliability.

Job Responsibilities:
Log Analysis & Diagnostics
• Perform deep log analysis across ATM software, middleware, and backend systems to identify failures, anomalies, and performance trends.
• Leverage centralized logging platforms (Splunk) to troubleshoot complex, multi‑system production issues.
• Develop and maintain Splunk queries, dashboards, and alerts to proactively detect emerging problems.
• Utilize log and event data to support root cause analysis, capacity planning, and platform stability improvements.
Monitoring, Metrics & Observability
• Define, implement, and maintain operational metrics including availability, latency, error rates, and transaction success.
• Build real‑time and historical dashboards, alerts, and reports to provide visibility into system and ATM health.
• Partner closely with operations, engineering, and support teams to mature observability and reliability practices.
• Support incident response efforts by providing actionable insights and data‑driven troubleshooting guidance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5-7 years of experience using Splunk for log analysis, dashboard creation, alerting, and troubleshooting.
• Strong experience working with large‑scale production systems and supporting issue resolution in real time.
• Solid understanding of logging, monitoring, and observability concepts across distributed systems.
• Experience defining meaningful operational metrics and SLIs/SLOs.
• Strong analytical and problem‑solving skills with the ability to translate data into actionable insights.
• Excellent communication skills and the ability to collaborate with cross‑functional teams.

• Experience supporting ATM platforms or working within financial services environments.
• Familiarity with CEN/XFS, ATM device drivers, or ATM middleware frameworks.
• Strong SQL and relational database experience, preferably with Oracle DB.
• Experience working with transaction‑based systems requiring high availability and reliability.
• Background in capacity planning or performance engineering.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.