Job Description
Insight Global is looking for a Help Desk Representative to join our clients IT team and provide hands-on technical support at their corporate office in San Antonio, TX.
This is a great opportunity for someone who enjoys problem-solving, supporting end users, and being a go-to technical resource in a professional, mission-driven environment.
What You’ll Be Doing
Serve as the first point of contact for IT support by responding to phone calls and emails from users experiencing technical issues
Troubleshoot and resolve computer hardware, software, and peripheral issues (desktops, laptops, printers, cables, etc.)
Assist users with everyday technical questions related to operating systems, email, and standard software applications
Diagnose issues by gathering details from users and walking them through step-by-step solutions
Escalate more complex issues to the appropriate IT personnel when needed
Assist with installing, moving, and maintaining computer equipment and cabling as required
What We’re Looking For
Prior experience in a Help Desk, IT Support, or similar technical support role
Strong customer service skills with the ability to clearly communicate technical solutions to non-technical users
Working knowledge of basic computer hardware, software, and operating systems
Ability to work hands-on with equipment, including lifting up to 30 pounds
Comfortable bending, kneeling, and working under desks or workstations to install or troubleshoot equipment
Reliability, professionalism, and a team-first mindset
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
* 2-4 years of recent relevant experience
* Comp TIA Sec+ or ITIL Foundations certification
* High School Diploma or GED required
Nice to Have Skills & Experience
Bachelor's or associate degree in computer science, Information Technology or relevant degree preferred
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.