Job Description
Insight Global is looking for a ServiceNow Administrator for one of our largest retail clients in Houston, TX. This individual will act as a hands-on platform owner responsible for supporting and expanding the ServiceNow ecosystem beyond basic ticketing, with deep involvement in ITSM, CMDB, Discovery, and asset management. The role requires strong admin-level experience across multiple ServiceNow modules, the ability to manage instance health, upgrades, and releases, and sound judgment when working with Flow Designer, business rules, and scripting. This person will partner closely with technical teams and business stakeholders, support both onshore and offshore resources, and help position ServiceNow as a core operational backbone for the organization, with future growth into AI-driven capabilities, HAM/SAM, and SecOps. This position will be 5 days a week onsite in Katy, TX, with half-day Fridays, and the salary will range from $110,000 to $120,000, annually.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2–3+ years of hands-on ServiceNow experience with strong depth in ITSM, CMDB, Discovery, and CSDM, including business service mapping
• Proven admin-level platform ownership across core modules (Incident, Problem, Change, Request) with experience configuring UI policies, business rules, client scripts, workflows, and Flow Designer
• Strong experience supporting and optimizing HAM Pro and SAM Pro, managing full asset lifecycle, compliance, and software spend
• Experience managing platform health including upgrades, releases, performance tuning, data integrity, reporting, and dashboards
• Ability to design, explain, and defend technical decisions (OOTB vs customization; Flow Designer vs Business Rules vs scripting)
• Experience configuring and maintaining integrations using REST/SOAP APIs
• Solid understanding of security controls, compliance requirements, and instance governance
Nice to Have Skills & Experience
Interest in AI/future ServiceNow capabilities
Willing to lead the ServiceNow Team in the future
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.