Job Description
We are seeking a senior‑level ServiceNow ITOM professional to serve as a technical lead for a major ServiceNow ITOM and Service Mapping initiative. This role will be heavily focused on Service Mapping, CMDB, Event Management, and Asset Management (HAM & SAM), with responsibility for leading large‑scale mapping efforts and driving an upcoming Event Management project scheduled to begin in June.
This is a hands‑on leadership role for someone who can jump in immediately, understand the environment, and own delivery across complex ServiceNow ITOM initiatives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong ServiceNow ITOM background with demonstrated hands‑on experience
Deep expertise in:
Service Mapping (heavy emphasis)
CMDB
CSDM
Event Management
HAM and SAM
Experience supporting large, complex enterprise environments
Strong understanding of how applications are architected and how infrastructure supports end‑to‑end services
Ability to lead, execute, and manage multiple initiatives concurrently
Comfortable working in a fast‑moving, delivery‑focused environment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.