Job Description
A partner of Insight Global is looking for a Technical Support Specialist to join their team. The Technical Support Specialist provides timely technical assistance to a variety of end users across the organization focusing on issues related to endpoint hardware, software, networks, and related systems. This role focuses on diagnosing and resolving issues to minimize downtime, delivering exceptional customer service, and ensuring smooth technology operations in a fast-paced environment. As a key member of the IT team, you will handle tier 1-2 support while collaborating with engineering and product teams.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving abilities, including logical troubleshooting across multiple technology stacks.
• Customer-service orientation with patience, empathy, and a focus on user satisfaction.
• Proficiency with Microsoft Office 365, Windows/macOS troubleshooting, mobile device management (Microsoft Intune), and basic networking (LAN/WAN, TC/IP, DHCP).
• Ability to multitask, prioritize work based on criticality, and work independently or as a part of a team.
• Familiarity with ticketing systems (ZenDesk & Jira) and remote support tools.
Nice to Have Skills & Experience
• Basic knowledge of scripting (Python, Powershell, etc.) or database concepts is a plus.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.