Job Description
We are seeking a highly organized and customer service-oriented Application Owner Support resource to work with many applications and their owners/administrators oversee and coordinate multiple tasks. The successful candidate will be responsible for planning, executing, and delivering results that align with strategic objectives and business goals.
Key Responsibilities:
* Work with thousands of applications and their owners/administrators, ow the relationships with the responsible app owners.
* Provide guidance while the owners are completing required tasks, following up on incomplete tasks or information.
* Hand-hold owners who are responsible for several applications and require additional support.
* Be the point of contact, who owns the relationship with the application owners throughout their journey when other resources from our side will be doing deep analysis of the applications in our ecosystem.
* Establish and maintain effective communication channels to keep stakeholders informed of program progress, risks, and issues.
* Manage stakeholder expectations and ensure alignment with program goals and objectives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
* 2+ years’ experience in IT Support or related field
* Strong customer service skills and ability to work with higher level execs
* Experience with ticketing systems
Eagerness to learn and grow into Cybersecurity filed
* Experience with Entra ID or Yubi Key/Security Key troubleshooting
Nice to Have Skills & Experience
* SharePoint experience
*Degree in IT or related field
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.