IT Operations Lead

Insight Global is seeking a hands‑on technical professional with a strong operational mindset and a genuine passion for technology to join their team. This individual is the go-to escalation point when complex or critical issues arise, taking full ownership to ensure problems are resolved efficiently and permanently. They lead and support Tier 1 and Tier 2 technicians, providing mentorship, guidance, and technical direction while strengthening the overall capability of the team. In addition to day-to-day operational oversight, they take a holistic, enterprise-wide view of IT operations - when something breaks, they ensure it gets fixed. This role also bridges technical execution and leadership by presenting updates, insights, and recommendations to management, helping drive informed decisions and continuous improvement across the organization.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of experience supporting enterprise IT operations and service desk environments, with a proven, hands‑on background across Tier 1, Tier 2, and Tier 3 support functions
• Strong hands‑on experience in cloud computing, networking, automation, and scripting, with the ability to troubleshoot and resolve complex issues end to end
• Demonstrated experience working directly with servers, cabling, and on‑premises infrastructure, ensuring reliable and stable operations
• Proficiency with key technologies, including:
○ Basic shell scripting
○ Cloud platforms such as AWS, GCP, or Azure
○ Microsoft tools and technologies
• Prior experience leading, mentoring, or supporting junior team members, contributing to team development and operational excellence
• Bachelor’s degree or equivalent practical, real‑world experience

• Strong soft skills, particularly communication and stakeholder engagement
• A+, Security+, ITIL, or AWS Cloud Practitioner certifications
• Hands-on experience working in Jira
• Familiarity with ERP systems, specifically Epicor
• Hands-on experience with enterprise applications, including Warehouse Management Systems (WMS) and Order Management Systems (OMS)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.