Job Description
* Experience in a customer service support role.
* Experience and knowledge of supporting networked computer systems, Windows 7 and above operating systems, Active Directory and Microsoft Office 2010 and above. Preferred knowledge of Point of Sale systems, VPN and ISeries/AS400.
* Experience and knowledge of computer and computer related hardware devices. Including desktops, laptops, tablets, smartphones and point of sale devices.
* Experience and knowledge using an industry standard Information Technology Service Management (ITSM) tool for logging issues and requests.
* Strong customer/team interaction skills.
* Good verbal and written communication skills.
* Detail oriented.
* Pleasant phone voice and demeanor.
* Ability to multi-task in a fast paced office environment.
* Professional Business communication and interpersonal skills.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
This is a 100% onsite role.
Top 3 skillsets:
-deployment setup experience in regards to customizing hardware to a user's area--familiar with technology hardware (laptops, desktops monitors, etc..)
-Ability to customize installs as required
-Software loading
Nice to Have Skills & Experience
Need people to install and test -
Windows Install
POS - HP - Oracle Symphony
Horizon ticketing - park ticketing
UKG time clock
Cisco phones
Cannon printers
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.