Product Training Specialist

A chemical manufacturing company is seeking a Product Training Specialist to join their EHS organization in the Woodlands, TX. This person will be responsible for designing, developing, and delivering training programs to support the successful adoption of the ServiceNow platform and associated workflows across global business units. This role will ensure that end users, business process owners, and stakeholders are equipped with the knowledge and tools needed to effectively use the new system. On a day to day basis, this person will be creating system and end-user documentation and training materials, liaising with SMEs/trainers across different business units, as well as the integration/implementation partner to understand the business requirements and applicable use of the ServiceNow tool. This person will be required to attend certain trainings as an extra layer of support, and provide occasional ad-hoc end-user support for ServiceNow related questions or issues. This role is onsite 4 days/week (Fridays remote) in the Woodlands, and will likely be required to participate in global calls in the evenings and/or early mornings.




Depending on years of experience and education level, this role is paying between 40 - 50/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5+ years in a role relating to: Product Training, Learning and Development, Industrial Design, or Change Management

Exposure to ServiceNow platform or other large enterprise-wide system from an implementation or documentation standpoint

Experience creating product documentation and end-user materials relating to training, user guidelines, how-to documents, FAQs, workflows, or technical support

Strong sense of detail as this person will be creating documentation across 3 regions (US, EU, and APAC), with multiple business units and time zones

Experience or knowledge of ServiceNow specific to any or all of these workflows (Raw Material, Bulk, Packaged, R&T Sample, Intermediate, PFR, Packaging, Extension, BOM Change, Tolling, and Deactivation)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.