Job Description
A premier health system in Katy, Texas is seeking a dedicated and proactive Call Center Pharmacy Technician to join their team. In this role, you will be responsible for making outbound calls to patients to manage their prescription refills. Your primary duties will include:
- Proactively calling patients to discuss prescription refills.
- Utilizing the Epic Willow Ambulatory system.
- Running reports to identify patients to call.
- Setting up medication delivery and verifying credit card information for payments.
- Additional tasks may be assigned based on performance.
- Currently, no inbound calls are required, but this may change in the future.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 1 year of experience as a Pharmacy Technician
- Active Texas State Board Pharmacy Technician License.
- Excellent customer service skills over the phone.
- Positive attitude and ability to handle challenging calls.
- Customer service experience
Nice to Have Skills & Experience
- Epic Willow Ambulatory and/or Compass Rose experience
- Call center experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.