Job Description
This role will provide after-hours Help Desk support for internal users and systems. Monitor applications, systems, and infrastructure dashboards throughout the shift, Ensure all monitored systems remain in a “green” operational state. Respond to alerts and system issues when dashboards show yellow or red. Follow documented playbooks for troubleshooting, remediation, and escalation. Create, update, and resolve tickets in the ticketing system as issues arise. Communicate clearly with on-call teams and document all actions taken. Monitor environmental services and system health overnight. Escalate incidents appropriately based on severity and established procedures. Maintain shift handoff notes for the next team. Shift will be Sunday-Tuesday 6pm-6am Wednesday 6pm-12am
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1 year experience as Help Desk experience (Tier 1)
Proven reliability and strong attendance history
Prior night shift or after-hours support experience
Strong written and verbal communication skills
Experience working within a ticketing system (ServiceNow, Jira, Zendesk, etc.)
Ability to follow documented procedures and playbooks accurately
Comfortable working independently with minimal supervision
Basic troubleshooting and escalation skills
Attention to detail and ability to monitor systems proactively
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.