Job Description
Insight Global is looking for an Amazon Connect Developer to sit remote for one of our largest Digital Business Services providers in the United States. This person will be responsible for the end-to-end development and deployment of the AWS Connect contact center solution. This includes creating and configuring IVR flows, integrating AI-powered bots, and ensuring seamless integration with existing systems. The ideal candidate will have a strong background in AWS services, contact center technologies, and a passion for delivering high-quality customer service solutions. Travel to Washington D.C. and Kentucky will be required, as needed. This position must work EST hours, and he pay rate for this position will be between $70-90/hr based on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· Bachelor’s degree in computer science, Information Technology, or related field.
· 3+ years of experience working with AWS services, particularly AWS Connect.
· Strong knowledge of IVR systems, contact center operations, and customer service solutions.
· Experience with AI technologies
· Excellent problem-solving skills and ability to troubleshoot complex issues.
· Strong communication skills and ability to work both independently and as part of a team.
* Willingness to work EST Hours
* Willing to travel, as needed, to Kentucky and Washington D.C. (Not often)
Nice to Have Skills & Experience
· AWS Certified Solutions Architect or AWS Certified Developer certification.
· Experience with other AWS services such as S3, DynamoDB, CloudFormation, etc.
· Knowledge of additional programming languages such as Python, Node.js, or Java.
· Experience with contact center analytics and reporting tools.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.