Business Analyst

We are seeking an experienced Business Analyst with deep expertise in the Retail Energy sector, specifically Natural Gas, to support a large-scale GPO integration project. This role is a techno-functional position (60% functional / 40% technical), acting as a conduit between business teams, IT, and vendor partners. The BA will play a critical role in requirements gathering, user story development, integration analysis, and coordination of QA/UAT activities, ensuring successful implementation of the nGENU platform and multiple ERP/CRM integrations.

Day to Day Responsibilities
• Serve as the liaison between business, IT, and vendor teams, supporting a team of 100 people across the system integrator, client, and engineering groups.
• Gather and document requirements, ensuring integration impacts are clearly connected to business functions.
• Create and validate user stories and acceptance criteria; map stories to business processes and identify dependencies.
• Utilize ADO for user story capture and board configuration.
• Interact with the nGENU platform and multiple boundary systems, including ERP and CRM integrations.
• Coordinate QA/UAT activities, including defect resolution and retesting (not test case writing).
• Maintain strong documentation standards and escalate issues proactively.
• Initiate outreach to ~600 identified stakeholders across business and IT independently.
• Support change management efforts and assist with solution configuration as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Deep knowledge of Retail Energy business, specifically Natural Gas, with at least 5 years of BA experience.
• Strong project management experience and ability to support change management initiatives.
• Understanding of the gas trading lifecycle.
• Experience with Agile development methodologies and tools, including ADO and MS Suite.
• Practical experience in user story creation and validation:
○ Writing user stories and acceptance criteria.
○ Mapping stories to business processes and roadmaps.
○ Identifying dependencies between stories.
• QA/UAT coordination experience (defect resolution and retesting).
• Ability to manage workload, meet aggressive deadlines, and drive decision-making in a dynamic environment.
• Strong communication and interpersonal skills for collaborating with IT, business teams, and leadership.
• Solid documentation skills.
• Willingness to learn and configure the solution being built.

• OCM/change management experience.
• Experience configuring ADO boards beyond basic usage.
• Familiarity with large-scale integration projects.
• Prior experience working with vendor teams and multi-party environments.
• Exposure to training or LMS platforms (such as nGENU).

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.